We are looking for a Receptionist to join our team in London to provide professional Receptionist and associated services.
Main Duties and Responsibilities
- Provide a professional Reception service ensuring courteous and warm welcoming of visitors and staff.
- Offering and providing refreshments to invited guests and providing storage of personal items.
- Manage and oversee visitor, employee and contractor access passes to our St James Market in line with internal policies.
- Ensure incoming calls are answered professionally and promptly.
- Ensure incoming emails are answered appropriately and promptly, and any issues escalated to Front of House Supervisor (FS).
- Contribute to the updating and maintenance of the Reception Manual.
- Support and assist (FS) with ad-hoc requests made by Senior Stakeholders, ensuring seamless service delivery, including but not limited to:- Administration, catering, and concierge service for VIP guests.
- Make meeting and room bookings and manage calendar, liaising with staff about changes and guests – Liaise with FS and reception team to ensure these are managed in an efficient and professional manner.
- Support FS with Catering and VIP meeting room and event Set-Up.
- Support FS and team with event delivery.
- Support with incoming and out-going post including making DHL and Royal Mail bookings, including diligence on the security of incoming post
- Support FS with timely creation of Purchase Order Requests and subsequent acceptance of Purchase Orders on company ‘Purchase to Pay’ (P2P) system, for SJM goods and services.
- Make courier bookings as requested and ensure records are kept up to date including completion of relevant invoices.
- Report building or cleaning issues to facilities team.
- Support and assist FS with the management of catering and stationery together with associated stock control, as well as other ad-hoc purchases.
- Liaise with on-site cleaners and other service providers as required.
- Support and assist FS with departmental administration including but not limited to, credit card and petty cash reconciliation.
- Report all incidents, accidents and significant near misses.
- Develop and maintain great working relationships with key stakeholders.
- Act as a Fire Warden.
About You
- Previous experience as a receptionist in a fast paced, demanding corporate environment
- Excellent administration skills
- proficient in MS Office
- Personable with excellent communication skills
- Ability to multi-task
- Strong attention to detail
- Ability to meet deadlines
- Flexibility in approach to work
