As a member of the Palatinate Group, Your Golf Travel is the worlds largest golf travel specialist providing golf breaks and holidays across more than 3,000 locations in 22 countries, including the UK, Ireland, Europe, and beyond. Since our launch in 2004, we have seen swift expansion and now boast a team of over 180 professionals based in our offices in London, Brighton, St Andrews, and Killarney. Throughout this journey, we have established incredible relationships with our suppliers and customers, created an extensive array of exceptional travel products and experiences, garnered numerous awards... and this is only the beginning!
What sets us apart? Our people. Our team members are the heart of our organization, and by joining us, you will become part of an exceptionally talented, driven, passionate, collaborative, and entrepreneurial group in golf travel. Together, we are making significant strides in the industry and solidifying our status as the world's premier golf travel company.
About The Job
Our travel specialists excel in delivering outstanding customer service while orchestrating tailor-made golf holidays for our clients. In this role, you will oversee the entire booking process for customers, including accommodations, flights, transfers, and tee times. We seek enthusiastic individuals who have a love for travel and are eager to work for one of the UK's top niche travel brands.
Do I need to be a golfer? ... No
We are primarily a travel company, and golf is just one facet of our offerings. If you are open to learning, we would be delighted to teach you all you need to know about our product; however, we can't guarantee you'll become the next Tiger Woods. What we require is a genuine passion for travel and a willingness to learn.
Key Responsibilities
- Responding to incoming inquiries daily through phone calls and emails
- Engaging in meaningful conversations with customers to cultivate relationships and understand their ideal experiences
- Providing customers with recommendations for the best destinations, accommodations, golf courses, and additional services (such as buggies and club rentals), while highlighting the unique selling points that align with their needs to facilitate bookings
- Striving to meet targets and key performance indicators (KPIs)
- Communicating with hotel and golf course reservation teams to check availability and confirm bookings
- Continuously enhancing and maintaining a comprehensive knowledge of the product through ongoing training and personal research
Requirements
- Exceptional natural sales abilities and customer service expertise
- Target focused
- You enjoy engaging with others and having meaningful conversations
- A team player who thrives on providing an outstanding customer experience
- Strong attention to detail
- Experience in the travel industry is a plus, though not required
- A genuine enthusiasm for travel
Benefits
Salary:
- £24k per annum, increasing to £25k upon completion of probation, plus commission on all of your sales
Our Benefits Include:
- Structured training and personalised development plans
- Honest feedback and coaching sessions
- Familiarisation trips to our venues in the UK and overseas
- Discounts on our golf holidays, flights, hotels, airport parking and VIP airport lounges
- Great partner discounts with brands including Taylormade and Underarmour
- Access to a funded employee assistance programme
- Subsidised gym membership
- Cycle to work scheme
- Octopus Electric Car Scheme
- A vibrant social calendar
- 25 days annual Leave
Your Golf Travel are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
