About us:

RCGC is a well-established 18-hole private members Golf Club. The course is one of the best in the Harrogate Union, a truly outstanding parkland course. The Club offers a well-stocked shop run by our resident professional, as well as a superb Bar & Catering facility operated by our franchisee. Our mission is to be the best version of ourselves every day, as we seek to establish the Club as a top 20 Club in Yorkshire, enabling our members and visitors to create lasting memories through unrivalled service.

About the role:

The role of the General Manager is to execute the strategic plan of the Club designed by the Board. The GM reports direct to the Chair. On a daily basis the GM is the face of the Club, and their key role is that the members and visitors receive the high levels of service required and expected at a top club, while driving revenue and maximising opportunities to sell the Club’s services all within a well-defined budget.

Responsibilities:

· Manage the day-to-day functions within the office and any site requirements as they arise.

· Manage the relationship and contract with the Franchisee.

· Manage the relationship and contract delivery with the Club professional.

· Ensure the Club remains compliant in all aspects of Employment Law, Health & safety, and work with partners to understand changes in these, and any impact this has on the Club. To then highlight and action these.

· Be the face of the Club for visiting parties, Union Days and Club events as needed.

· Manage marketing, highlighting and implementing opportunities to maximise revenues.

· Manage sponsorship and other partners.

· Actively looking to grow revenue, through maintaining and growing membership and society opportunities.

· Manage relationship with Golf & IT software providers.

· Work with the Director of Course to understand the annual program and any effects on visitors/members of course works.

· Work with the Finance partner and highlight any discrepancies in budget the Board needs to be aware of. Manage Invoice validation and payment system.

· Chair Golf Committee, Junior Committee and attend others as needed.

· Attend and assist in the management of Board meetings.

· Be point of contact for England Golf, Yorkshire Union, Harrogate Union and develop relationships with these.

· Be the escalation point for any complaints.

· Be the members go to for any queries they may have and be a positive role model for all.

Candidate requirements:

· Must have management experience of leading at least 5 people – minimum 1 year.

· Golf Club management preferred.

· Must be able to manage their time efficiently.

· Must be able to work with minimal input from others.

· Must be an excellent communicator, that includes listening.

· Experience with EPOS system(s).

· Must be an excellent relationship builder.

· Must have a customer first ethos.

· Any experience with SAGE desirable.

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