Waiter – Club Lounge / The Peak - Jumeirah Carlton Tower
About Jumeirah & The Hotel
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
Situated in the heart of Knightsbridge, one of London’s most exclusive neighbourhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city’s largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination French restaurant La Maison Ani.
About The Job
An opportunity has arisen for a Waiter to join the Club Loung Team in the Pean in Jumeirah Carlton Tower. The main duties and responsibilities of this role are:
- To ensure that all guests are correctly and speedily logged and processed in the most courteous way.
- To have a good knowledge of the menu and styles of service.
- To take food and beverage orders efficiently and professionally ensuring all information are correct.
- To be fully conversant with the table lay-up and mise-en-place prior to, during and after service.
- To inform supervisors of all guest comments and requirements that cannot be resolved immediately.
- To be familiar with and implement any relevant legislation i.e. liquor licensing.
- Ensure strict control is adhered to when receiving and returning keys and whilst in his/ her possession.
- Reports any incidents, complaints, suspicious persons or safety hazards immediately.
- Ensure a high degree of personal skills, accuracy, attention to detail and positive attitude.
- To report for duty punctually wearing the correct uniform. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.
About You
The ideal candidate for this position will have the following experience and qualifications:
- Minimum 1 year of experience in a similar role within a luxury hotel or high-end hospitality environment.
- High level of accuracy in overseeing daily operations, inspections, and reports, with an eye for luxury standards.
- To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned by management, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
- To assist in maximising productivity for the Department.
- Ensure strict control is adhered to when receiving and returning keys and whilst in their possession.
- To respond to any changes in the department as dictated by the needs of the industry, company or hotel.
About the Benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes…
- Competitive salary + excellent service charge
- Extra holiday for significant Birthdays (21.30.40. etc.)
- Life insurance
- Next pension
- Jumeirah perks website access – discount
- F&B and Spa treatment discount
- One and a half times pay for work during bank holidays
- Dry cleaning of uniform or Business attire
- Meals on duty
- Employee assistance programs
- Wellness benefits – Chiropodist, Flu jabs, and more!
- Taxi service after hours
- Social events & recognitions programs
- Ongoing training & development
- Cycle scheme
- Internal transfer scheme
- Eye test and discount for VDU users
- Dental cash back plan
- External transfer scheme
- All applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
