The Vacancy
Build your career in Trades with Platform Property Care
Platform Property Care has an exciting opportunity for an experienced Housing Property Maintenance Service Manager to join us and lead our new Programme team based in Lincolnshire.
Why join us? Well, it really is a great time as we take in-house a brand-new contract of delivering 60 kitchens and 60 bathrooms in Lincolnshire. We need a real people focussed person to lead this newly formed team as they develop and progress whilst delivering on the contract. This role would suit someone who has the experience and knowledge to lead a programme team but also the desire and energy to go beyond meeting the capital budget, and also to find efficiencies and innovative ways of working to meet the capital kitchen and bathroom delivery targets.
As part of a national housing association, you will be one of a team of Service Managers responsible for the successful delivery of property maintenance to Platform Housing Group and partners housing stock. You'll play a key role influencing and supporting the strategic growth of Platform Property Care.
Leading a multi-trade team, and indirectly supporting the line management of planning colleagues, you will be people and results focused, ensuring the service is delivered to meet contractual timescales and key performance indicators including sector leading customer experience; whilst supporting the wider Platform Property Care team objectives.
Some Things We Need From You
You will be an experienced Service/Repairs Manager, who will have previously worked in the housing/ construction industry, ideally with a relevant qualification, and a proven track record of delivering capital investment works. You should also have experience of managing and nurturing large teams and are able to bring the best out of your team.
You won’t be afraid to be hands on when needed. As the team is in its early stages of forming, in addition to managing people and monitoring performance, you’ll be needed to support with inspections and supervisory duties during this initial phase of its growth. No day will be the same!
But this is a great time to join the team as we grow and expand the service delivery in this location, giving the right candidate the opportunity to develop and shape the service as we embark on our ambitious expansion strategy.
Some Of The Things We Are Looking For
- Experience of people management, both colleague and contractor, within a maintenance services environment
- Excellent interpersonal skills
- The ability to inspire, motivate and engage your team to deliver results – to be their best
- Experience in working with clients and delivering services that meet KPIs including customer satisfaction and setting a clear level of customer service
- Proven experience of monitoring, measuring, and managing service performance, leading, and motivating a strongly performing team and addressing under-performance where required
- Strong experience of delivering maintenance works on time and to budget, with a right first-time mentality and approach
- Strong IT skills with the ability to use IT driven MI to analyse performance, identify trends and best practice and proactively drive operation efficiency and financial performance
This role also requires covering the out of hours duty manager rota, which is currently one day in eleven and includes weekends.
The role is mobile, and therefore requires a full valid UK Driving Licence, and covers the majority of Lincolnshire, particularly Louth, Horncastle, Spilsby, Alford, Skegness, and the surrounding area. We are keen to recruit the right candidate who is based in or close to this area. At times you will be required to attend meetings and training at our other offices and locations including Worcester, Birmingham, Matlock, and Skegness.
Part of Platform Housing Group, Platform Property Care is a well-established property maintenance business. Working with us is more than just a job. We value the contribution that our colleagues make to our business; our vision is clear – we are growing fast, and we aim to achieve our plan through an engaged and highly skilled team.
If this sounds like the place for you then we’d love to hear from you! For more information or an informal discussion about this role, please contact Adam Rudge, Head of Service, at adam.rudge@platformhg.com
Interviews will be held in person. If you are shortlisted to attend, we will contact you either by mobile or email to arrange this.
We do not require recruitment agency support at this time - all speculative CV’s will be treated as a direct application.
The Company
Join us and find your purpose at Platform!
Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people’s lives.
You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers.
We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage. After all, we want to attract the best people to work for us and we know that one size does not fit all.
Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy.
If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment.
Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all.
Why Work Here?
Benefits
Great opportunities
for further development and training
Up to 28 days holiday
plus bank holidays
Workplace pension
with employer contributions of up to 12%
Company van and
uniform
Depending on role
Flexible working arrangements
with remote working widely available
iPad and mobile
phone
Depending on role
Our Values
People Matter
We put colleagues and customers at the heart of all we do. Valuing difference, we are free to challenge each other and are open and honest in our relationships.
Own It
We say what we'll do and then we do it. We listen, understand and are empowered to make decisions. We look for our own ways to learn and adapt and focus on what we can do.
One Team
We are connected, collaborative and in it together. We want everyone to reach their potential and be the best they can be. We actively support each other to make this happen.
Be Brave
We are curious and courageous. We look for better ways to do things, are comfortable trying them and learn quickly. We are not afraid to stand out from the rest and celebrate our successes.
Documents
How to Apply - DownloadJD - Service Manager - Download
