Job Title: Stores and Inventory Manager
Location: Inkberrow
Job Type: Full-Time
Salary: £27,000 - £30,000 DOE
About Our Client
Join the dynamic team at a leading company in the groundscare machinery industry, renowned for delivering exceptional customer service and expertise. We are seeking a Stores and Inventory Manager to oversee the day-to-day operations of our parts department, ensuring efficiency, profitability, and the highest levels of customer satisfaction across both physical and online platforms.
Key Responsibilities:
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Customer Service: Provide expert advice and assistance to customers, helping them select the correct parts and accessories for their machinery, both in-person and online. Handle inquiries, process orders, and resolve any issues related to parts availability, compatibility, or returns.
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Inventory Management: Oversee parts inventory for both the workshop and field service teams. Conduct regular stock checks, manage backorders, and ensure essential parts are always available for technicians, minimizing downtime.
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Field Service & Workshop Support: Work closely with the service department to ensure parts availability for both on-site repairs and workshop jobs. Prepare parts kits for specific tasks and manage service vehicle inventory.
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Online Sales: Manage the company’s online parts sales platform, ensuring timely order processing, accurate fulfillment, and excellent customer support for online buyers.
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Supplier Relations: Develop strong relationships with suppliers to source and order parts at competitive prices. Ensure timely deliveries and manage supplier negotiations for both physical and online sales needs.
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Sales & Upselling: Promote additional products and services, upselling where appropriate to meet sales targets. Process payments and issue invoices for parts sales, ensuring a seamless customer experience.
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Technical Expertise: Maintain a solid understanding of parts specifications and stay updated on product changes and part compatibility. Assist customers and the service team with any part-related queries.
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Collaboration with Service Team: Coordinate with workshop and field service engineers to ensure timely and accurate delivery of necessary parts. Assist with diagnosing part-related issues and managing work orders.
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Record Keeping & Administration: Maintain detailed records of parts sold, ordered, and returned. Manage warranty claims, stock levels, and ensure accurate documentation for both workshop and online sales.
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Safety and Compliance: Ensure all parts are handled and stored according to health and safety regulations, particularly when dealing with hazardous materials.
Key Requirements:
- Strong customer service skills with a focus on building lasting relationships.
- Knowledge of parts related to wood chippers and forestry equipment (or willingness to learn).
- Experience with inventory management systems and strong organisational abilities.
- Excellent communication skills, particularly when dealing with suppliers, customers, and field service engineers.
- Experience managing online sales platforms (or willingness to learn).
- Ability to work effectively as part of a team in a fast-paced environment.
- Previous experience in a similar role within the automotive, machinery, or forestry industries is preferred.
This is an exciting opportunity for an experienced and motivated Stores and Inventory Manager to join a growing team. If you possess the skills and experience we're seeking, we would love to hear from you.
Chappell Enterprises UK are an equal opportunities employer and encourage people to apply from all backgrounds. We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role.