As a Casual Steward on the British Pullman, A Belmond Train, you are part of a team that provides an exceptional Food & Beverage service to our guests. In this role, you will be responsible for ensuring that all guest areas aboard the luxury train are well maintained, carrying out back of house duties as well as completing all service preparation in a timely fashion. Reporting to the Train Manager, this is an exciting opportunity for a dynamic individual with a passion for excellence and storytelling in travel, a strong cultural awareness and an unswerving approach to maintaining standards. If you're looking to develop your skills and be part of a legacy of luxury, this is your moment.
Primary Responsibilities Include:
- Preparation of the restaurant cars and its related areas to ensure a smooth-running operation.
- Responsible for the wellbeing and safety of your allocated car and passengers.
- Deliver cleaning and maintenance duties to the highest of standards.
- Assist with depot, Victoria Lounge and departure point operations.
- Handle all guest interactions with the highest level of hospitality and professionalism.
- Ensure you have full knowledge of onboard menus, boutique items and the areas in which the Belmond British Pullman operates.
- Act in a professional and approachable manner that encourages feedback from team members and guests alike.
- Work as a team player to ensure the whole team is able to do their job to the highest of standards.
- Acknowledge and handle any passenger requests, whether dietary, medical or special occasion requests.
- Always maintain a high standard of personal cleanliness and appearance.
What You Bring:
Requirements
- Applicants must have eligibility to work in the UK.
- Have previous hospitality experience within a luxury environment.
- Demonstrate advanced knowledge of food and beverage.
- Be a professional, credible, confident and enthusiastic individual.
- Attend training, preparation, depot, cleaning and medical days as required.
Benefits
What We Offer:
At the British Pullman, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
- Shift Patterns are available in advance for excellent work life balance.
- Competitive hourly rate.
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
This is your moment. Apply today!
About Us
Whisking guests away on decadent escapes around the UK, the British Pullman combines sumptuous interiors with fine dining and fabulous fun. Sister train of the Venice Simplon-Orient-Express (VSOE), the Art Deco icon revives the glamorous Golden Age while satisfying today's desire for slow travel. From London Victoria station, round-trip excursions take in vibrant cities, historic houses and elegant soirées. Unparalleled gastronomy is an intrinsic part of every journey.
With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.
The Belmond & LVMH Family
British Pullman is proud to be part of LVMH and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience
