Role: EXCELLENCE SUPPORT OFFICER

Team: Excellence, Compliance and Learner Experience

Package: Part-time, 3 days per week,Pension, Unlimited leave, Flexible working

Location: Remote working

Salary:£20,412 pro-rata (£34,020 FTE), based on experience

Reports to: Director of Excellence, Compliance and Learner Experience

Role:

Corndel is recruiting an Excellence Support Officer with exceptional talent to join our rapidly growing business We are looking for someone who wants to make a difference and who is used to working hard and achieving personal success. An individual who understands the complexities, challenges and satisfaction of quality assuring and enjoys seeing a job well done supporting learners to succeed and achieve their ambitions whilst providing the best learner experience we can.

Reporting to the Director of Excellence, Compliance and Learner Experience, the Excellence Support Officer will play an important role in supporting the delivery of high quality administrative services and evidence of quality feedback from across the business. You will be a highly motivated self-starter accustomed to using good administrative practices and skills to collate information that will be used by the quality team to drive improvement and increase impact. You will possess some experience of working within a quality and regulation focused education environment, be able to demonstrate good administrative skills and be familiar with using office applications whilst being able to balance multiple objectives and priorities in order to support your team.

You will join a company which is breaking new ground and offering a more intelligent, dynamic, and achievable way of developing people through a world class programme of vocational learning. Corndel delivers a range of programmes, including Leadership and Management, Data Analytics, DevOps, and Software Development. This is your opportunity to work with some of the largest and highest profile businesses in the UK, helping them and their staff succeed.

Some of the tasks you will perform:

Assist the Director of Excellence, Compliance and Learner Experience, the Data and Quality Co-ordinator and the Head of Learner Experience to gather in learner feedback and evidence of quality interventions from across our business.
Diary Management as required for the team
Set up administrative files on SharePoint for the team
Support in the preparation of reports, PowerPoint and presentations to the wider Corndel team and for external inspectors
Support the production of reports, using Excel and Microsoft Forms.
Support the processing of incoming and outgoing mail for the team mailbox.
Assist in the collation and safe storage of all evidence of quality learner interventions from across Corndel to support quality inspections and our own interrogation of how we improve on learner delight
Assist in the collation and interrogation of learner feedback ensuring that this is scrutinised and shared so that learner experience can be improved
Support in the identification of excellence through collating evidence and identifying trends and impact
Helping co-ordinate internal staff events and meetings.
Photocopying and scanning of documents necessary for quality inspections

Personality and Attitude

a can-do and upbeat attitude to work, colleagues, clients and key external stakeholders and partners
a self-starter and self-manager who can get things done and work systematically and thoroughly
an inquisitive mind, able to find things out and problem solve. Solutions focussed with detailed attention to both the outcomes and the inputs to secure them
with integrity and standards that mirror those of Corndel – where people, success and brilliant training matter

Skills

Have excellent organisational skills. Ability to prioritise workload and meet deadlines
Excellent interpersonal communication skills. Be a good communicator who listens well, can explain things clearly and presents information in a simple and coherent way
Professional telephone manner
Good attention to detail with a “get things right first” approach
Good at partnership working and being part of a team with the same goal and outlook
A natural completer finisher, with thoroughness and accuracy
Committed to their own personal development within Corndel, and continuously improve and develop your practice
Willingness to work as part of a team and also between the different teams within Corndel.
High levels of punctuality, reliability and integrity
Proactive and able to use own initiative with a willingness to take on responsibility
Some understanding of the teaching environment and the importance of excellence and quality learner interventions
Some understanding of the importance of the correct gathering, interpretation and acting upon learner feedback in order to improve our services

Knowledge and experience

A confident user of IT
Good understanding of Microsoft Programmes (Excel, Word, PowerPoint, Forms)

As part of our commitment to create an inclusive workplace where all colleagues can be their true selves, excel in their roles and progress in their careers, we recognise the importance of embracing the diversity in the working population and making Corndel a fully accessible employer.

As Corndel is a Disability Confident Employer, we make sure that a fair and proportionate number of disabled applicants who meet the minimum criteria for a job will be offered an interview. If you would like to be considered under this scheme, when submitting your application, please select the appropriate option to let us know that you have a disability. Please note this does not mean that all disabled people are entitled to an interview, in some recruitment situations such as peak times, we might need to limit the overall numbers of interviews we offer.

If you have a disability that might affect any stage of the recruitment process, pleaselet us knowabout any help or reasonable adjustments you need before any interview or assessment. We’ll work with you to make sure any appropriate support is in place and make the application process a more positive experience.

Corndel is committed to safeguarding and safer recruitment practices, and will undertake pre-employment checks on the successful candidate, including DBS Disclosure and a Barred List Check.

For more information contact tariq.saeed@corndel.com

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Excellence Support Officer - Part Time